All Hotels strive to portray the image of a swan – with all aspects of their customer facing operations serenely and smoothly gliding along. Sometimes, what goes on behind the scenes can be worthy of Fawlty Towers but as long as the guests are well looked after, staff can cope with anything!
Greetham Valley welcomes coach parties – large car parks and our venue being close to the A1 seem to be invaluable to them. But last month we had a coach party of 50 arrive for high tea – unexpectedly! They were on their way back through Rutland from a garden centre tour and had booked a cream tea at another venue – but had mistakenly booked it for the following day and the original venue couldn’t accommodate them. A quick phone call – could Greetham Valley help? We were extremely busy but yes, of course we could. Chef whipped up a batch of scones and cakes, waiters rapidly dressed extra tables and front of house put the kettle on. An hour later, 50 happy ladies and gents were settled in and munching their way through freshly baked goodies and quaffing a gallon of tea and coffee. A feel good factor all round and we waved the very happy coach party off on their way home. We think they’ll be back!