One of our guests had a surprise for us on checkout this morning – her AA inspector calling card! She needed to speak with a Director to go through her verbal report, so armed with a cuppa we settled down in the Lounge Bar. She was incredibly helpful and enthusiastic, comparing our previous report with her current findings – and we are delighted to say our ratings have increased across the board! In summary, we are a very good AA3* Hotel with a WOW factor!
She thoroughly enjoyed her food and the attentive, friendly staff; her room was very comfortable and spacious and the overall ambience of the venue was warm and welcoming. Big sigh of relief all round!
We know, as a family run Hotel, how important it is to our guests to feel welcome, whether they are here for a conference, playing golf, visiting family and friends, enjoying a celebration or are touring Rutland and surrounding area. Our inspector obviously sees a tremendous number of hotels during her work and she had some very succinct and useful advice on a few aspects which we have taken to heart and are already acting upon just a few hours after her departure.
A regular, unannounced, anonymous-until-checkout AA inspection is an important integral part of being an AA rated Hotel. It’s always a bit heart in mouth as we are – premises, staff and services – quite literally and quite rightly, being judged. However, like our previous inspections, a very good experience all round and we look forward to further rating increases at the next inspection!