Behind the scenes look at Hotel life

All Hotels strive to portray the image of a swan – with all aspects of their customer facing operations serenely and smoothly gliding along. Sometimes, what goes on behind the scenes can be worthy of Fawlty Towers but as long as the guests are well looked after, staff can cope with anything!

Greetham Valley welcomes coach parties -  large car parks and our venue being close to the A1 seem to be invaluable to them. But last month we had a coach party of 50 arrive for high tea – unexpectedly! They were on their way back through Rutland from a garden centre tour and had booked a cream tea at another venue – but had mistakenly booked it for the following day and the original venue couldn’t accommodate them. A quick phone call – could Greetham Valley help? We were extremely busy but yes, of course we could. Chef whipped up a batch of scones and cakes, waiters rapidly dressed extra tables and front of house put the kettle on. An hour later, 50 happy ladies and gents were settled in and munching their way through freshly baked goodies and quaffing a gallon of tea and coffee. A feel good factor all round and we waved the very happy coach party off on their way home. We think they’ll be back!


Hotel reviews – Tripadvisor and co

Nowadays not many people book hotels or travel to unfamiliar locations without googling venues or checking other travellers’ feedback for their opinions and experiences. Broadly speaking, hoteliers welcome reviews with open arms – constructive criticism is always valuable as the majority of good hotels constantly strive to improve their service to guests and thereby increase their appeal to more customers. Greetham Valley is no exception – we actively encourage guests to provide us with their opinions and suggestions via our in-house questionnaires and also ask them to leave a review on TripAdvisor on their return home.

But sometimes, encouraging guests to provide public reviews can backfire – review websites are by their very nature open to abuse. What happens when a guest has ulterior motives eg threatening bad publicity unless they receive ‘compensation’ for non-existent problems? Many hotels may well ‘pay off’ the guest, reasoning that refunding the price of a room is preferable to receiving a bad review and a potential decrease in ratings.

TripAdvisor encourages hoteliers to utilise the option of posting a management response to any review; this gives them the opportunity to show appreciation for the good and provide their perspective on the bad. As reviewers are unable to reply publicly to management responses, hoteliers do get to have the last word and, in the case of genuine serious issues, would invite the opportunity to have private dialogue with the disgruntled guest.

It is important for potential guests to bear in mind possible abuse of the review websites – please do look at the majority of the reviews for whatever hotel, attraction or restaurant you are considering and bear in mind possible motives behind any that seem the ‘odd ones out’.


A Truly Superb Hotel near Rutland Water

Rutland is renowned for being the smallest county in Britain, and also one of the most picturesque. With the famous Rutland Water reservoir, gorgeous villages and rolling countryside, what more could you ask for? A hotel near Rutland Water of course, and that is exactly what you get from Greetham Valley.

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