Before leaving home
All reservations must be made in advance, with cancellation permissible up to 48 hours in advance.
If you are displaying any Covid-19 symptoms or have been out of the UK within the last 14 days, you must not visit Greetham Valley and our cancellation policy will not apply.
You should plan to arrive no more than 15 minutes before your check-in time.
All our employees have been appropriately trained in Covid-19 safety measures. Screens have been installed in Reception and all staff have been provided appropriate PPE relevant to their area of work. 2 metre spacing is implemented at Reception and one guest is encouraged to check in per room on a one by one basis. Room key cards are sanitised after every use.
Sanitiser is provided throughout various areas of Greetham Valley.
Use of the lift is discouraged, doors are left open wherever possible.
Touch points are sanitised regularly.
Toilets have strict cleaning regulations, correct handwashing signage is installed and encouraged, paper towels and open bins for waste are provided.
Thorough housekeeping cleaning protocols are in place after every guest check-out.
Guests staying a multiple of nights will not receive any ‘freshen up’ housekeeping.
All reading materials, spare pillows, blankets etc, have been removed. A kettle and sanitised mugs are provided.
A thorough check list for all hard surfaces and high touch points to be sanitised between room usage is provided to our housekeepers to best protect our staff and customer welfare.
Bathrooms are sanitised after every check-out with our normal vigorous cleaning standards and the addition of a hospital grade bacterial Covid-19 specific sanitiser.
Individually sealed sanitiser wipes are also available for your use in every room.
Enjoy a round of drinks and a limited menu selection on our patio or lounge bar, following the guidelines and one-way entry and exit system in place.
For pre-booked groups of up to thirty people, our private function room can be reserved for your use, with all social distancing measures strictly applied.
Health & Safety
Full risk assessments have been recorded and implemented for each area of the venue to ensure all appropriate precautionary measures have been undertaken for the well-being and safety of our staff and customers.
Following your stay
On returning home, should you experience any Covid-19 symptoms please inform both the NHS helpline and Greetham Valley immediately so appropriate track and trace measures can be implemented.