Before leaving home
All reservations must be made in advance, with cancellation permissible up to 48 hours in advance.
If you are displaying any Covid-19 symptoms or have been out of the UK within the last 14 days, you must not visit Greetham Valley and our cancellation policy will not apply.
You should plan to arrive no more than 15 minutes before your check-in time.
Lodge check-in time is 4pm. All our employees have been appropriately trained in Covid-19 safety measures. Screens have been installed in Reception and all staff have been provided appropriate PPE relevant to their area of work. 2 metre spacing is implemented at Reception and one guest is encouraged to check-in per lodge on a one by one basis. Lodge keys are sanitised after every use.
Sanitiser is provided throughout various areas of Greetham Valley.
Use of the hotel lift is discouraged, doors are left open wherever possible.
Touch points are sanitised regularly.
Toilets have strict cleaning regulations, correct handwashing signage is installed and encouraged, paper towels and open bins for waste are provided.
Please respect the 2-metre distance and keep apart from other guests and staff whilst onsite.
We have meticulous cleaning in place for our lodges and public areas, focusing on high touch items and surfaces. 5 high touch items particularly focused on in our lodges are TV controls, door handles, light switches, drawer handles and work surfaces. TV controls have been placed inside a sealed bag, we ask you to not remove the TV control from this.
We have removed folders, pencils, magazines, books and games from all of our lodges.
Spare pillows and blankets have been removed from our lodge wardrobes. These are available upon request from Reception.
Guests staying a multiple of nights will not receive any ‘freshen up’ housekeeping.
We recommend you use the dishwasher for your crockery and cutlery. Extra dishwasher tablets have been provided in our lodges.
Before checkout we ask that you kindly strip all beds and place the linen and towels in the bag that is provided in the utility room.
On the day of check-out, please return your lodge keys to the drop box inside Reception. Check out time is 10.30am, we ask you to please depart on time to allow housekeeping to follow our stringent cleaning measures.
Enjoy a round of drinks and a limited menu selection on our patio or lounge bar, following the guidelines and one-way entry and exit system in place.
For pre-booked groups of up to thirty people, our private function room can be reserved for your use, with all social distancing measures strictly applied.
Health & Safety
Full risk assessments have been recorded and implemented for each area of the venue to ensure all appropriate precautionary measures have been undertaken for the well-being and safety of our staff and customers.
Following your stay
On returning home, should you experience any Covid-19 symptoms please inform both the NHS helpline and Greetham Valley immediately so appropriate track and trace measures can be implemented.